Alestetics GmbH - General Terms and Conditions for Cosmetic Treatments (AGB)
Scope of application
These General Terms and Conditions (hereinafter referred to as "GTC") govern the relationship between alestetics GmbH (hereinafter referred to as "alestetics") and the customer (hereinafter referred to as "Customer").
Cosmetic service
Alestetics provides non-invasive cosmetic treatments as a service. The duration of treatment depends on the agreements made in the individual case. The treatment period begins at the agreed time. An extension of the booked treatment is only possible spontaneously if other appointments are not affected.
Making an appointment
Registrations for appointments are binding. If the customer is unable to keep an appointment, please cancel by telephone or in writing at least 24 hours in advance. Over the weekend within 42 hours. If the cancellation is made late or not in time, the booked treatment will be charged.
Prices
The offers of alestetics GmbH are subject to change, prices are subject to change. Unless otherwise agreed, the current prices on our homepage at the time of treatment apply.
Payment
The treatment costs are to be paid immediately after completion of the treatment. Subscriptions and vouchers must be paid after completion of the first treatment. You have the option of paying in cash, by post office debit or credit card or TWINT.
Liability
The customer must notify us in writing of any obvious treatment defects within 3 calendar days of recognizing the defect. Otherwise, warranty rights are excluded. Further warranties and guarantees, also with regard to the compatibility and success of treatment methods and products used, are not given.
The liability of alestetics is limited to gross negligence and intentional acts. The above limitations of liability do not apply in the case of culpable injury to life, limb and health, and for the quality of the product and fraudulently concealed defects. In the event of a breach of material contractual obligations, any claims for damages shall be limited to typical and foreseeable damages. Liability under the Product Liability Act remains unaffected.
Claims for damages against alestetics expire three months after the contractually agreed end of treatment if the claims are not asserted within this period.
alestetics cannot be held liable for damages caused by incorrect information and/or omission of essential information by the customer.
Vouchers
Vouchers can only be used to pay for treatments that are offered at the time of redemption and during opening hours.
The vouchers we offer for treatments are valid for their defined duration. The voucher must be redeemed within the voucher validity period. No extension is possible after this period. The vouchers expire at the latest 12 months after their issue, unless otherwise stated.
Cash payment, even of remaining amounts, should the voucher value be higher than the amount to be paid or an exchange of the vouchers for goods vouchers in the online store is not possible.
The vouchers are personal and non-transferable. In the event of loss or theft, the voucher will not be replaced.
Subscriptions
Subscriptions can only be used for the specified services / treatments. They cannot be offset against other services/treatments. Passes are personal and cannot be transferred. Passes expire 12 months after issue at the latest. Refunds of paid subscriptions are not possible.
Privacy
Your personal data will always be treated confidentially and used and processed exclusively in accordance with the applicable data protection laws.
The customer agrees that their personal data may be used for advertising for their own and third-party purposes (e.g. delivery of a customer newsletter and participation in their own competitions). The customer can prohibit the processing of personal data at any time without giving reasons and revoke the consent given for the future.
Self-paying services
All services provided by alestetics are excluded from cost sharing by health insurance companies. All services are self-pay services.
Final provisions, place of jurisdiction and applicable law
Should a provision be or become invalid, this shall not affect the validity of all other provisions or agreements.
The court in Zurich is responsible for any disputes. Swiss law shall apply.
These GTC are valid from 01.09.2021
